Privacy Policy
This Privacy Policy outlines how our company collects, uses, maintains, and discloses information collected from users (each, a "User") of our online platform and services related to smart home and interior technology (referred to as "our site" or "this service"). This policy applies to our site and all products and services offered by us.
1. Information We Collect
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and payment information. We will collect personal identification information from Users only if they voluntarily submit such information to us.
We may also collect non-personal identification information about Users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer or device, and technical information about Users' means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.
For smart home and interior technology services, we may also collect data related to device usage, configurations, performance, and environmental data (e.g., temperature, light levels) relevant to the functionality of our smart home products and services. This data is typically anonymized or aggregated where possible, but may be linked to your account for personalized service delivery and troubleshooting.
2. How We Use Collected Information
Our company collects and uses Users' personal information for the following purposes:
- To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our site.
- To improve our site: We may use feedback you provide to improve our products and services.
- To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic communications: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If a User decides to opt-in to our mailing list, they will receive communications that may include company news, updates, related product or service information.
- To operate and maintain our smart home technology: To ensure the proper functioning of our smart home devices and services, including remote access, automation, and integration features.
3. How We Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.
Sensitive and private data exchange between our site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
4. Sharing Your Personal Information
We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes, provided that you have given us your permission or where necessary for service delivery.
We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or act in urgent circumstances to protect the personal safety of users of the service or the public.
5. Third-Party Websites
Users may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website's own terms and policies.
6. Cookies and Web Browser Data
Our site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.
7. Your Rights Regarding Your Personal Data (GDPR Compliance)
While our primary operations are based in India, we acknowledge and respect the privacy rights of all individuals, including those under the General Data Protection Regulation (GDPR), where applicable. You have the following rights concerning your personal data:
- The right to be informed: About the collection and use of your personal data.
- The right of access: To request copies of your personal data.
- The right to rectification: To request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure ('right to be forgotten'): To request that we erase your personal data under certain conditions.
- The right to restrict processing: To request that we restrict the processing of your personal data under certain conditions.
- The right to object to processing: To object to our processing of your personal data under certain conditions.
- The right to data portability: To request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Rights in relation to automated decision-making and profiling: To not be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
To exercise any of these rights, please contact us using the details provided below.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When personal data is no longer required, we will securely delete or anonymize it.
10. Changes to This Privacy Policy
Our company has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
11. Your Acceptance of These Terms
By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
12. Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at our company headquarters for written correspondence.